From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

Coinbase unveils $20M bounty to identify data breach perpetrators, emphasizes security measures, and pledges customer ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Shutterstock/Reddit When you buy a mobile phone, you sign a contract saying that you’ve read all of the fine print. Honestly, ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...